FAQs & Advice

How do I place an order?

Ordering from GB Posters & Merchandise is super easy!
The best way is right here on our website – you can browse our full range 24/7 from the comfort of your sofa. Prefer to chat? No problem – you can also place your order over via email by messaging our friendly Customer Service Team on info@gbpostersmerch.com. We’d love to hear from you!

What payment methods do you accept?
We offer lots of ways to pay – just pick what suits you best:

PayPal
Visa
Mastercard
Maestro
American Express

All transactions are processed in £GBP

Do I need an account to order?
Nope, you can check out as a guest if you prefer. But setting up an account means you can easily see your order history, track deliveries, and make future orders even faster. It’s super quick to set up

Tip: If you’re checking out as a guest, be sure to pop your email in at checkout so we can update you on your order.

I forgot to use my discount code – what now?
No worries! Just get in touch with our team, quote your order number and the discount code, and if your order is eligible, we’ll apply the discount and refund the difference straight back to your original payment method.

How can I buy a gift voucher?
Easy! Head over to our Gift Vouchers section here to grab the perfect present.

Need to Return Something?

We’re confident you’ll love your order – but if something’s not quite right, don’t worry. Our returns process is quick, simple, and hassle-free.

Just send your item(s) back to us in their original condition and packaging (no marks, chips, or pet hairs, please!) within 30 days of receiving your order.

A Few Quick Tips:

You’re responsible for the parcel until it reaches us, so we recommend using a tracked delivery service that covers the value of your return.

Always get proof of postage from your post office – just in case!

Once we receive your item, your refund will be issued back to your original payment method.

What to Include

To help us process your return nice and quickly, please include:

Your Name
Email Address
Order Number
Photo of any damage (if applicable)
A quick note with the Reason for Return

Returns Address:
GB Posters & Merchandise
Avengers Towers
Road One
Winsford Industrial Estate
Winsford
Cheshire
CW7 3PZ

Faulty or Incorrect Item?

Oh no! If your item arrived damaged, faulty, or isn’t what you ordered, please get in touch with us before sending it back, so we can make it right.

Email us at info@gbpostersmerch.com, quoting your order number.
Our Customer Services team is available Monday to Friday, 8am – 4.30pm (UK time).

What happens once I’ve sent my item back?

Once your return arrives with us, we’ll get to work on processing your refund. You’ll get an email from us to let you know we’ve received it, and your refund will be on its way within 3-5 working days.

When will I see my refund in my account?

After we’ve processed it, your refund should land back in your account within 5 working days – sometimes even quicker depending on your payment provider. We’ll send you a heads-up email as soon as it’s done.

If you haven’t seen your refund and it’s been 10 working days since we emailed you, just give our Customer Service Team a shout via your account – they’ll be happy to help.

Why wasn’t my return accepted?

Every now and then, we do have to decline returns if they don’t follow the steps in our Returns Policy.
The most common reasons are:
The return was posted outside the timeframe we allow
The item wasn’t in its original condition (like if it’s been used, worn, or damaged)
Bits were missing (like packaging or parts)
Security seals were opened or removed

If you’re ever unsure, it’s always worth double-checking our Returns Policy before sending something back – or feel free to ask us if you need a hand.

DELIVERY INFORMATION
United Kingdom

We always aim to get your order out the door as quickly as possible, but during particularly busy times, it might take an extra 2–3 working days on top of our usual delivery estimates.

If you have any questions or need a hand, feel free to drop us an email at info@gbpostersmerch.com – we're always happy to help!

Next Working Day Tracked Delivery £2.99 FREE on orders over £30

Order before 14.00 for next working day delivery

All orders sent via Royal Mail 24 Hour Tracked Service
Post code restrictions apply
Option will be visible at checkout if available to your address

CONTACT US

We love hearing from our lovely customers! Whether you've got a question, need a hand with an order, or just want to say hello – our super-friendly customer care team is here for you.

Feel free to get in touch using one of the options below, or simply pop us an email at info@gbpostersmerch.com – we’ll get back to you as soon as we can.


Email
Email us at info@gbpostersmerch.com and we'll always get back to you the same day and usually within an hour!

Instagram
Questions? Compliments? Memes? Drop us a DM @gbpostersmerch – we’re all ears! Click Here

Facebook
Facebook your thing? Hit that follow button and send us a message – we’re always around! Click Here

Write to us
GB Posters & Merchandise
63 Prospect Road
Bradway
Sheffield
S17 4JB